We’ll be speaking with Alasdair Stewart, Director of National Services at Age UK, to discuss how the charity was able to transform their complex services into a safe, scalable and cost-effective contact centre using Twilio Flex.

As Age UK partnered with Zing to help deploy their solution quicker, we’ll also be joined by Julian Hucker, their founder and CEO, to learn how they were able to help achieve a 242% increase in volunteer numbers and score 4.2 out of 5 in their user satisfaction survey.